Its amazing how effective saying thank you can be.  Do you remember the last time you got a hand written thank you note or small, unexpected gift from someone?  I do, these things always stand out to me and make an impression. I notice that when I send out thank you notes and small gifts, they are equally noticed.  There is nothing more rewarding than to have my holiday cards and gifts received and followed by some nice new opportunities for work from new and/or existing clients.  I look forward to this every year.  As a small business owner it truly is better to give than to receive.